Shipping policy

1. What this policy covers

Mesomorpheus LLC sells exercise equipment. The bands are training tools. They are not fitness trackers, smartwatches, jewellery or medical devices. Mats are for floor work, not for a promise of results. This page explains how delivery works for exercise resistance bands and training mats after you send an order request. It does not, by itself, create a shipment or a charge.

Bands ship as small parcels. Mats are bulkier. We confirm the service, the charge and whether a signature is required before payment.

2. An order request is not a dispatch

Checkout on this site sends a request. We review the items, the delivery address and any notes you added. Only after we write back with availability, the delivery charge and the payment instructions is there an order to fulfill.

Do not assume the catalogue price includes shipping, and do not assume a dispatch date from the day you pressed the button.

3. Where we deliver

We arrange delivery to addresses in the United States. The store is based in Boulder, Colorado. If you need a shipment outside the United States, ask before you send a request. We will say whether we can do it. We do not quietly convert an international address into a domestic one.

• Use a complete street address, city, state and ZIP code.
• Add an apartment, suite or receiving dock if the carrier will need it.
• Give a phone number the carrier can use on the day of delivery.
• Say if the address is a residence, a workplace or a venue with limited receiving hours.

4. Charges and timing

Choose a band by the movement you can control, not by the strongest label. Choose a mat by the floor space and storage you actually have. Ask for dimensions and resistance notes before you pay if you need them.

5. After you pay

We hand the goods to the carrier named in our confirmation, or we arrange the freight we described. Risk of loss in transit follows the arrangement in that confirmation. Keep the confirmation email. It is the record of what was agreed.

We will send tracking or a freight reference when the carrier provides one. Some local or freight movements do not produce a consumer tracking page. If that is the case, we say so in the confirmation.

6. When the delivery arrives

Look at the outside of the parcel or crate before you sign, if a signature is requested. Note crushing, a broken seal or a wet carton with the driver when you can, and email us the same day with photographs. Concealed damage should be reported as soon as you open the goods, and in any case within 48 hours.

A delay by the carrier does not by itself cancel the order. Write to us with the order reference and we will trace it.

7. Address changes and failed delivery

Ask for an address change before the goods leave us. After dispatch, a change depends on the carrier and may add a charge. A parcel returned because the address was incomplete, no one was available to receive it, or receiving hours were missed, can be sent again only after a new charge is confirmed.

We are not responsible for a delay caused by an incorrect address, a missing suite number, a venue that could not receive freight, or a weather or carrier disruption outside our control. We will still help you trace the shipment.

8. Questions about a shipment

Include your order reference, the product name and the delivery ZIP code. That is enough for us to find the request without asking you to repeat the whole order.